Returns & Refunds

We want you to feel confident in your purchase. This policy explains how to request a return, exchange or refund.

Change-of-mind returns

You may request a return within 7 days of delivery for an unworn, unwashed ready-to-wear item with its original tags and packaging. Contact Client Services first with your order number. Return delivery costs for a change-of-mind return are for the customer’s account.

Exchanges

Exchanges are subject to stock availability. Return and re-delivery costs for a change-of-mind exchange are for the customer’s account. We will confirm the available options before you send an item back.

Made-to-order and sale pieces

Made-to-order pieces are made for you and are final sale unless faulty or otherwise required by law. Sale items may be exchanged where stock allows but are not refundable for a change of mind.

Faulty or incorrect items

If an item is faulty, damaged on arrival or not what you ordered, contact Client Services promptly with your order number and photographs where helpful. Your statutory rights are not affected. If we confirm a fault or our error, we will explain the available remedy and cover reasonable return costs where applicable.

Refunds

Once an approved return has been received and inspected, a refund is issued to the original payment method within 10 working days. Original delivery charges are refunded only when the return is because of a fault or our error.