Privacy Policy

AURIÈLLO respects your privacy. This policy explains how we collect, use, store and share personal information when you visit auriello.com, shop with us or contact Client Services. We process personal information in accordance with applicable South African law, including POPIA.

Information we collect

We collect the information you provide when you create an account, place an order, join our mailing list, submit a form or contact us. This can include your name, email address, telephone number, delivery address, order information and correspondence. We also receive limited technical information needed to keep the website secure and working.

How we use information

We use information to process payments and orders, arrange delivery, provide Client Services, prevent fraud, maintain business records, improve the store and send marketing where you have chosen to receive it. We only use information for purposes that are appropriate to the relationship we have with you or otherwise permitted by law.

Payments and service providers

Card payments are processed by Yoco when card payment is available. We do not store card numbers or card security codes. We may share the minimum necessary information with providers who support our operations, including payment providers, couriers, hosting, email and technical service providers. We do not sell personal information.

Marketing choices

You can unsubscribe from marketing at any time using the link in an email or our Unsubscribe page. Service emails about an order, payment or delivery are not marketing and may still be sent where necessary.

Retention and security

We keep information only for as long as reasonably necessary for the purposes described in this policy, including accounting, tax, legal and fraud-prevention requirements. We use appropriate organisational and technical safeguards, but no online service can guarantee absolute security.

Your rights and contact

You may ask us to access, correct or delete your personal information, or raise a privacy concern, by contacting Client Services. We may need to verify your identity before acting on a request. If you are dissatisfied with our response, you may contact the Information Regulator of South Africa.

Changes to this policy

We may update this policy when our practices or legal requirements change. The current version is always available on this page.